Delivery Policy

Last updated: 19 July 2026

Everything we sell is digital — nothing is shipped. There are no delivery charges, no couriers and no waiting for the post.

1. How delivery works

1. You complete checkout and payment is confirmed.
2. Your licence key / activation code and instructions are emailed automatically to the address you entered at checkout.
3. Most orders arrive within minutes, 24 hours a day, 7 days a week.

2. If your key hasn't arrived

• Check your spam or junk folder for an email from vaultkeys.net.
• Check the email address on your order confirmation for typos.
• Occasionally an order is held briefly for routine payment verification — this protects you as much as us.

If 30 minutes have passed, email contact@vaultkeys.net with your order number and we will re-send or investigate immediately. If we cannot deliver your item within 24 hours of payment, you may cancel it for a full refund.

3. Wrong email address

If you entered the wrong address, contact us as soon as possible. Where the key has not been redeemed we will re-issue it to the corrected address after verification.

4. Regions and platforms

Any regional or platform restriction (for example EU-only codes, or keys for a specific launcher) is stated on the product page. Please check before purchase — regional restrictions are set by publishers, not by us.